Suggestions, Comments and Complaints

If you would like to give us any feedback or wish to make a complaint, please complete our Feedback and Complaints Triage.

Suggestions

If you have any suggestions about how we can improve our services please write a letter and place it in our suggestions box in the waiting room.

Complaints

If you have any complaints either concerning our service or any member of our team, please ask to see our practice manager in the first instance. If the manager is not available, the receptionist can provide you with information on our complaints procedure. We would much prefer to deal with complaints in house but if you feel the need to go to an external board, the association to help you and give advice is PALS (Patient Advice Liason Service) – telephone 0800 456 1517.