Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to request an Appointment
You can request an appointment in the following ways:
- Visiting our Consulting Room
- Online at: Patient Access (If you are not registered to use this service, please visit Patient Access)
- Calling the surgery on 020 8769 2566
- In person by visiting the surgery
There are three female and two male doctors in the practice and you may choose which of the available doctors you wish to see. This is by appointment in advance whenever possible.
You may at any time request to see a doctor of your choice, but in doing so you must be prepared for the fact that they may not be available at that time. You will however be able to request an appointment for when they are next available.
If it is difficult to visit the surgery but you would like to speak to a doctor, try our telephone appointment system:
- For non urgent problems ask the receptionists for a telephone appointment with the doctor of your choice
- For urgent problems, to speak to a doctor on the same day, a call can also be arranged
Doctors at Valley Road Surgery wish to improve access for advice for registered patients. Improving availability for telephone advice seems a good way of doing this. It allows people to review problems without a visit to the surgery, which we hope will be helpful for patients as well as doctors.
Not all issues can be successfully managed with a phone call, but many can. Doctors and nurses have a lot experience in assessing problems by telephone. The total amount of availability of doctors and nurses has been increased for this scheme. In other words we have not reduced appointments availability to allow for this service.
If you would like to speak to a doctor please telephone in the morning and we will get the on call doctor to call you back at the end of morning surgery, the doctor will try to call back between 12:00 and 14:00, but if the morning surgery is running late then it is not always possible to call in between those times, the doctor will call you back that day.
If you would like to speak to the nurse please call between 11:30 and 12:00 and we will put you through to her.
If you have an urgent problem it is advisable to telephone the surgery first and you will be given a time to come to the surgery. It is always best to do this early in the morning, between 08:30 and 10:00, if possible. If all the appointments are full you may be given a time to come and wait and you will be fitted in as soon as possible.
The doctors try to run on time but this is not always possible. Please help us by being on time for appointments. If you do arrive late for an appointment it is possible that you will not be seen.
Cancelling an Appointment
Please let us know in good time if you cannot keep your appointment so that we can offer it to another patient.
You can cancel an appointment by using one of the following methods: